• It took 28 hours for them to install the hitch on my car.
• They "lost" our trailer reservation.
• Minimum wait on hold when calling U-haul Rainer Ave. S.: 20 minutes
Example: U-haul lady: "Thank you for calling U-haul, will you hold please?"
Me: "I'd rather not"
Hold Music: "I'm so tired, tired of waiting, tired of waiting for yoooouuuuu."
• Despite using my credit card once at 2 pm (manually entering the number into their system,) when Riff returned 5 hours later to pick up the trailer they told him they needed the actual credit card so they could swipe it. He had to drive back to our apartment, pick up the card and get back to u-haul with in 45 minutes before they closed.
• The employees argued in the parking lot about who had to help us. The one who wanted to take a smoke break compromised by smoking while hitching up the trailer.
• The lights on the first two didn't work. By the time they found one that worked we realized that our freight elevator would be shut off for the night within 2 hours. We told them to unhitch it. Not realizing it was still attached, the lady who likes to put people on hold told Riff to pull forward with the trailer behind her. So he did. She was relatively unharmed.
• Day 3 of U-hell: We decided a change of venue might prove wise, so we called the 800 number and told them to send our reservation to the Ballard location. In Ballard we discover: Rainier location has installed our hitch upside down. Melissa loses her cool.
• Our trailer is a real beauty. They give you a damage report with a drawing of the trailer and ask you to mark the dings and dents on it. We circled the entire drawing.
***But wait, there's one more exciting u-haul story to come! Stay tuned!!***
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